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A channel connects one agent to Slack, Telegram, a chat on your website, or text messages, so people can write to the agent there.

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Add a channel

  1. Open a chat with the agent. In the panel on the right, click Resources.
  2. Next to Channels, click the plus button.
    The Resources tab of an agent, with the plus button next to Channels
  3. Type a name and select the Type.
    The Create channel dialog with the type Slack
  4. Fill in the fields of that type, then click Create.

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Watch mode

Watch mode sets which messages the agent gets in Slack or Telegram.